Community Pharmacy Consultation Service (CPCS)

Please find below a link to the PowerPoint presentation that Simon Hay gave recently to all community pharmacies.




As part of the CPCS service which launches on 29 October 2019, pharmacy contractors are required to have details of NHS 111 providers and GP OOH providers (annex C of service specification).

NEW UPDATED VERSION OF ANNEX C here Annex C template – StaffordshireV2


Read the CPCS service specification and register your pharmacy to provide the service

Please note – this service replaces NUMSAS


To help pharmacy contractors and their teams to prepare to provide the service, which will connect patients who have a minor illness or need an urgent supply of a medicine with a community pharmacy, there is information available on the  NHS Business Services Authority (NHSBSA) website

Service Spec

The final draft of the service specification has been published and is available here

As part of the CPCS service which launches on 29 October 2019, pharmacy contractors are required to have details of NHS 111 providers and GP OOH providers (annex C of service specification).  This has now been duly completed for the Staffordshire area and is here Annex C template – Staffordshire

CPCS Tool Kit

A final draft of the toolkit to support pharmacy teams to provide the service has also been published.

The Toolkit has been developed by NHS England and NHS Improvement (NHSE&I), with input from the Urgent Care Delivery and Implementation Group (a group of NHS and community pharmacy experts set up by PSNC and NHSE&I to help implement the CPCS).

It contains two sections – the first is a short briefing on the service which is aimed at all pharmacy team members. The second section contains more detail on the service, so it can be used as a reference guide and pharmacists who will be providing the service will find it useful to read in full.

Service SOP can be adapted for your pharmacy

PSNC has also published a template standard operating procedure (SOP) for the service which contractors can amend and adopt for use in their pharmacy if they wish. PSNC CPCS SOP v1 Sept 2019

Register to provide the service:

Pharmacy contractors can now register to provide the service via the NHSBSA Manage Your Service (MYS) portal. This includes claiming the Transition payment supplement, which will be £900 for those who claim by 1st December 2019.

PSNC and NHSE&I held a joint webinar for pharmacy teams and others interested in learning more about the service and how to implement it; you can watch a recording of the webinar here.

Find out more about the CPCS on the PSNC website

Check out CPPE for information on how they can support you deliver this service.