Emergency Supply Service

Please note, this page offers information only on the locally commissioned (Enhanced) Emergency Supply Service.

Any emergency supply requests received from NHS 111 through the Community Pharmacy Consultation Service (CPCS) must be processed as directed on the CPCS page of this website


Service Level Agreement

Please find below the SLA for the Emergency Supply Service which contains all the information you need to provide this service.

Emergency Supply SLA April 2022

Please note that this SLA covers a 6-month period from 1st April to 30th September 2022. There have been no other changes to the SLA itself, so please sign and return the agreement to england.pharmacy-westmidlands@nhs.net if you wish to provide the service from 1st April. 2022.



Pharmacies offering the Pharmacy First Emergency Supply Service

This list will be updated shortly


For branches of the multiple pharmacy groups, please check with your head offices regarding sign-up to the service, as this is generally undertaken centrally.   Check that your services manager, area manager or superintendent have had a copy of the SLA so that the sign-up process can be followed.  Find out if you have been signed up to provide a service as we are keen to avoid the situation where head office have signed you up and you are unaware and turn patients away.

This service will run in parallel with the Community Pharmacy Consultation Service (CPCS), and due to differences in the two specifications, it is possible to sign up to provide both services.

It is important to note that if the pharmacy is signed up to provide CPCS,, then any referrals received via NHS111 must be dealt with under the CPCS Service Specification. Referrals from other providers such as GP practices, Out of hours providers and patients that ‘walk in’ to the pharmacy must be dealt with under the Community Pharmacy Emergency Supply Specification instead.

Please Note

  • All information relating to the consultation should be recorded at the time of the consultation by inputting the information directly onto PharmOutcomes.  You have previously been informed that from 1st September 2018 the use of the paper based proforma would not be accepted unless there is an IT failure within the pharmacy. If the paper based proforma has to be used, then the information must be transferred onto PharmOutcomes at the earliest opportunity and by the end of the next working day at the latest.
  • The pharmacy contractor has a duty to ensure that all pharmacists involved in the provision of the service have relevant knowledge and are appropriately trained in the operation of the service. Locums and relief pharmacists that are due to work in a branch that is commissioned to provide the service, must have access to a copy of this Service Specification, such that they are able to provide the service if required.
  • Patients must be able to access the service during all times that the Responsible Pharmacist is on duty, and there is an expectation that a patient is only signposted to another participating pharmacy in exceptional circumstances.  You are able to provide this service even if the GP practice is open if you consider the patient will not be able to obtain a prescription in a reasonable time frame.